Human Rights Commitment
At Dream Impact, we believe positive change starts with awareness. As a social enterprise, our mission is to drive an ecosystem where social innovators and purpose-driven organisations can connect, collaborate, and create lasting impact.
As part of this commitment, we respect and uphold human rights in everything we do. Our approach is guided by:
- The UN Guiding Principles on Business and Human Rights
- The Universal Declaration of Human Rights
- The ILO Declaration on Fundamental Principles and Rights at Work
- The Hong Kong Bill of Rights Ordinance (Cap. 383) and Hong Kong’s anti-discrimination ordinances.
We are dedicated to ensuring that our work, whether through our operations, partnerships, or community engagement, respects the rights of everyone we interact with. This includes our team members, our collaborators, the social enterprises we champion, and the communities we serve. By leading with integrity and a shared sense of purpose, we strive to contribute to a more just, inclusive, and sustainable future for all.
Stakeholder Grievance Policy
Purpose
At Dream Impact, we are committed to operating with transparency, integrity, and accountability to all stakeholders we collaborate and work with.
We recognise that sometimes things don’t go as planned. We value your voice and want to know how we can do better. This policy outlines how you can raise a concern or grievance about our operations and how we will address it.
Who Can Raise a Grievance
This policy applies to all external stakeholders, including but not limited to:
- Our community members and partners
- Social enterprises and impact ventures we work with
- Suppliers and service providers
- Members of the public affected by our activities
- Any individual or entity with a concern about our business practices
Anonymous submissions are accepted and will be treated with the same level of seriousness.
What Can Be Reported
Stakeholders may raise a grievance regarding any concern related to our activities, including but not limited to:
- Unethical business practices
- Treatment or conduct concerns
- Environmental or social impact concerns
- Human rights concerns
- Breaches of our policies or B Corp commitments
How to Raise a Grievance
To raise a grievance, please get in touch with us in writing:
Email: whistleblowing@dreamimpacthk.com
Please provide as much detail as possible, including:
- Your name and contact information (optional if you wish to remain anonymous)
- A clear description of the concern or grievance
- Any relevant date, time, individuals involved, or location if applicable
- How you have been affected
- Any supporting documents, photos, or evidence
How We Will Respond
We will always deal with your grievance fairly, transparently, and in confidence.
| Step | What Happens | Timeline |
| 1. Acknowledgement | We will confirm receipt of your grievance and identify who will be responsible for reviewing it. | Within 5 working days |
| 2. Review & Investigation | A senior member of our team (who has not been directly involved in the matter, where possible) will review your concern. We may contact you for clarification. | Within 15 working days |
| 3. Outcome & Response | We will provide a written response setting out our findings, any actions taken or proposed, and the reasons for our decision. | Within 20 working days (from date of receipt confirmation) |
| 4. Further Review | If you are not satisfied with the outcome, you may request a further review. A final response will be provided. | Within 10 working days of request |
If we are unable to provide a final response within the specified times, we will contact you to explain why and to confirm the new timeline.
Confidentiality and Data Protection
All grievances are treated sensitively and confidentially. Information will be shared only where necessary to investigate and address the issue, and in line with applicable data protection laws.
If your concern relates to how we have handled your personal data, you may raise it through this process.
Protection from Retaliation
Dream Impact does not tolerate any form of retaliation against anyone who raises a concern or grievance in good faith. Our community is built on trust, and we are committed to protecting that.
Learning from Grievances
Every grievance is recorded, reviewed, and used to improve our operations and practices. We maintain an internal log of grievances received and resolved, and review them annually to identify any patterns or areas for improvement.
Contact
For any questions about this policy, please contact us at:
Email: info@dreamimpacthk.com
Non-Lobbying Statement
Dream Impact is not involved in lobbying or political advocacy. We do not make financial or in-kind contributions to political parties, candidates, or ballot measures, nor do we engage in efforts to influence public decision-making through intermediary organisations.
Our impact is created through our direct work with social enterprises, our community, and our partners. This commitment aligns with our values as a B Corp and our dedication to transparency, accountability, and responsible business practices.
Marketing and Public Relations Policy
1. Purpose
At Dream Impact, we are committed to operating with transparency, integrity, and accountability to all stakeholders we collaborate with. This statement sets out the principles that guide how we speak, publish, partner, and engage with our communities, ensuring our communications remain aligned with our values, B Corp commitments, and ethical standards.
2. Our Guiding Principles:
Truthfulness & Evidence
We communicate with honesty and precision. Every claim, statistic, and impact metric we share is accurate, evidence-based, and traceable to reliable sources. We do not use misleading claims, exaggerated achievements, or unqualified absolutes.
Transparency & Accountability
We take full ownership of what we publish. We communicate openly about our progress, successes, and ongoing challenges. All paid partnerships, sponsorships, and grant-funded collaborations are clearly disclosed. If an error occurs, we acknowledge and correct it promptly.
Respect, Inclusivity & Accessibility
We ensure our communications reflect the authentic diversity of our community without tokenism. We aim to design accessible digital content in general alignment with WCAG
guidelines and use inclusive, gender-neutral language.
Dignity & Non-Stereotyping
We depict all individuals and communities with dignity, highlighting their skills and autonomy through asset-based framing. We strictly prohibit harmful tropes, reductive stereotypes, and cultural appropriation.
Environmental Responsibility
We operate a digital-first communications strategy to minimise paper waste. Where physical materials are necessary, we use FSC-certified or recycled paper, avoid non-recyclable lamination, and source eco-friendly promotional items.
Data Privacy
We handle personal data responsibly and in full compliance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486). Personal information is collected with explicit consent, stored securely, and never shared with third parties without permission.
3. Governance & Monitoring
Overall accountability for this policy rests with Dream Impact’s Co-founder and Chief Catalyst. This policy applies across all external communications, including social media, website content, email newsletters, events, printed materials, and public relations activities.
- Implementation: Our marketing principles are integrated into daily operations through internal review processes, pre-publication stakeholder checks, and standard design guidelines.
- Evaluation & Audits: Marketing practices and live materials undergo daily spot checks to maintain alignment with B Corp standards and local regulatory requirements.
4. Raising Concerns
We welcome feedback and hold ourselves accountable to our community. If you have concerns about any aspect of our marketing or public affairs activities, you can reach out directly to our team or submit feedback through our contact channels (email: info@dreamimpacthk.com).
All concerns are acknowledged within 48 hours, investigated thoroughly within 5 business days, and addressed without retaliation.